Senior Director of Operations

Employment Type

: Full-Time

Industry

: Miscellaneous



About Good Eggs Good Eggs delivers absurdly fresh groceries, easy weeknight meal kits, pantry staples and alcohol straight to your door. We believe good food is the most powerful force for change. For our families, our farmers, our employees and our environment. We are pioneering a better way for people to feed their family, without settling. To learn more please visit https://about.goodeggs.comGood Eggs is privately owned, and investors include Benchmark, Index, S2G, GV and Obvious Ventures. About the role • A key member of the senior leadership team who will lead the strategy, planning & execution at our growing network of regional fulfillment centers.• You are an empathetic, action-oriented people leader and team builder who can recruit, retain and inspire a productive, diverse and highly engaged team. • You are a proven operator with a clear and measurable track record of material value creation in a dynamic, technology enabled, supply chain environment. • You know what it takes to rapidly scale an organization while improving and balancing profits, quality and capacities. You are able to leap between planning for the future and rolling up your sleeves in the present. • You are a lifelong learner with a growth mindset who loves keeping your team focused on the most important priorities, distilling complicated concepts and effectively communicating what is next. Here's more info on what we're looking for:

Operations Performance

  • Delight our customers by consistently delivering high quality orders, on time, in full. 
  • Identify, evaluate and implement opportunities to improve labor productivity and reduce our cost per order throughout the Fulfillment and Transportation processes. 
  • Diligently uncover root causes of operational bottlenecks or errors and develop processes to reduce or eliminate them.
  • Oversee process improvements across all areas of Fulfillment and Transportation:
  • Receiving / Product storage & staging / Inventory management / Produce quality assurance / Inventory and delivery audits / Transportation processes with cars or fleet vehicles / OSHA & employee safety
  • Educate the team on operational standards and partner with company leadership to evolve operational practices.
  • Ensure compliance with all food safety regulations and employee safety standards.
  • Team Leadership

  • Build, lead and inspire a large operational workforce. 
  • Hands on leader, working side by side with your team when needed.
  • Establish strong partnerships and successful communication channels with cross-functional partners to lift capacities and improve contribution margins. 
  • Partner with HR to build and support hiring and onboarding standards, operations training programs, on-going manager and associate development
  • Partner with HR to build and support workplace safety and OSHA compliance standards.
  • Qualifications

  • 5-10+ years managing a large workforce in a complex supply chain, that uses technology, is a must.
  • Experience in grocery or other highly-perishable inventory.
  • Proven experience developing, implementing, and improving complex processes in a warehouse or manufacturing facility.
  • Experience managing key metrics with demonstrated ability to share insight from data with key stakeholders.
  • Experience with WMS and/or ERP systems 
  • Experience with Kaizen / Lean / Six Sigma process improvement 
  • Expertise in lean manufacturing and/or strong planning background
  • Highly proficient in inventory management & quality control best practices
  • Proven experience building and managing a high performing management team.
  • Great communication, time management, and organizational skills
  • Competencies

  • Leadership skills - ability to bond with a team and lead them successfully.
  • Passion for driving continuous improvement.
  • Data driven and results oriented.
  • Comfort and experience in an ever changing, fast-paced environment.
  • Expectation of technology proficiency across WMS, Google Suite and Excel.
  • Ability to manage OKRs
  • Ability to operate warehouse equipment.
  • Why work for Good Eggs? • An incredible work environment with passionate, accomplished team members• Benefits include employer-assisted health, dental, vision, life and disability insurance, 401k, flexible spending accounts (FSA), 20% off groceries, accrued PTO, generous parental leave.• Meaningful equityGood Eggs provides equal employment opportunities for team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, military status or disability in accordance with local, state and federal guidelines. We hire and promote individuals based on their qualifications for the position to be filled. We are committed to creating a diverse and inclusive workforce.

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